Custom-tailored training enabled Ship-Pac to manage increasingly complex packaging system projects without compromising its outstanding customer service.
Ship-Pac, a distributor of packaging, janitorial, safety and food packaging supplies and equipment, holds itself to a high standard of customer service, with a goal of 100% customer satisfaction. A privately held company based in Kalamazoo, Ship-Pac sells to a broad range of industrial and food processing clients in Michigan and Indiana.
To meet the changing needs of their clients and to position itself as a leader in the packaging equipment arena, Ship-Pac began specializing in engineered packaging systems. As Ship-Pac ramped up the complexity of its capabilities, it soon realized the importance of project management skills to manage these projects. It turned to KVCC’s the Groves Center to develop a custom-tailored project management training course for Ship-Pac employees.
The training criteria were not negotiable: it had to be developed quickly, it had to be cost effective and the content had to be specific to Ship-Pac’s sales and customer service procedures. The Groves Center met each of these and developed a comprehensive and unique training program in less than three months. Ship-Pac employees learned how to manage complex projects as a team. Now, from qualification to installation and support after the sale, Ship-Pac employees provide a synchronized and seamless customer experience.
Carol Stears, SPHR
Human Resources Manager and Quality Management Representative, Ship-Pac Inc.:
The Groves Center has a lot to offer. They have a wonderful facility, excellent staff, and they do a lot of really good things there.
Our employees really liked the fact that the training was just for us. And, they liked the instructor, who was a good fit with our company.
The instructor was personable and experienced. He really knew his stuff.
The staff at the Groves Center was easy to work with. They clearly understood our business objectives and what we were trying to achieve.
We needed the project management training to be specific to the way we do business. It was not a canned course in any way and we really appreciated that.
Scheduling was flexible and the turnaround ―from course concept to delivery ―was quite short.